Privacy Policy

General

The following Privacy Policy applies to the products and services provided by GuideNest PTY LTD ACN 691 264 623.

In this policy:

“Carer” means a person who provides care or support to a Child, including a parent, guardian, family member, or other person with responsibility for the Child’s welfare;

“Child” means a child or young person in respect of whom a Carer uses the Service;

“Health Information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about the health, including an illness, disability or injury, of an individual, or about an individual’s expressed wishes about the future provision of health services to him or her;

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth);

“Sensitive Information” has the meaning given in the Privacy Act 1988 (Cth) and includes Health Information;

the words “we”, “our”, “us”, “GuideNest” and “Service” refer to the GuideNest website and mobile application and GuideNest PTY LTD (ACN 691 264 623) and all of its related entities.

This Privacy Policy applies to and should be read in conjunction with the GuideNest End User Terms (collectively, the “Agreement”).

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may, at our sole discretion, amend, add or remove any part of this Privacy Policy. We will notify you of material changes by posting the updated policy on our Service or by other appropriate means.

Collection of Personal Information

We recognise the importance of protecting the privacy of Personal Information and Sensitive Information. We employ strict policies and security measures to protect the information you provide us.

When you register with us, use GuideNest, or provide us with your Personal Information, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy.

This Privacy Policy applies to all Personal Information collected, maintained or used by us.

Information That We Collect

We collect information to provide our Service to you and to improve our products. We collect information in the following ways:

Information you give to us directly. This includes:

Account information: your name, email address, password, and contact information;

Profile information: information about yourself as a Carer, your relationship to any Child, and your preferences for using the Service;

Information about Children: information you provide about Children in your care, which may include their name, age, developmental conditions, behaviours, routines, progress, and other information relevant to their care and support;

Health Information: information about the health, developmental conditions, disabilities, therapies, medications, or medical history of you or any Child, which you choose to provide through the Service;

User-generated content: notes, journal entries, observations, questions, posts, and other content you create or submit through the Service;

Communications: messages you send to us or through community features of the Service.

Information we collect through your use of our services. This includes:

Device and usage information: information collected by our server, from or about the computers, phones, or other devices where you access our services, including the internet protocol (IP) address, operating system, browser and platform, the pages you visit, your language settings, time zone, and device identifiers;

Cookies and similar technologies: cookies and other similar identifiers which we send to your device for session identification, authentication, and analytics purposes;

Analytics data: information about how you use the Service, including features you access, time spent on the Service, and interactions with content.

Information from third parties. We may receive information from:

Authentication providers: if you choose to authenticate with GuideNest using a social media account or other third-party authentication, we may receive your email address, name, and profile picture;

Other users: if another user of the Service provides information about you.

Sensitive Information

The Service is designed to support Carers of children who are neurodiverse or have neurodevelopmental conditions. As such, we may collect Sensitive Information, including Health Information, about you and about Children.

We will only collect Sensitive Information:

with your consent;

where the collection is required or authorised by law; or

where collection is necessary to prevent or lessen a serious threat to life, health or safety.

By providing Health Information or other Sensitive Information through the Service, you consent to our collection and use of that information in accordance with this Privacy Policy.

If you provide Sensitive Information about a Child, you warrant that you are a parent, guardian, or person with lawful authority to provide that information and to consent to its collection and use on behalf of the Child.

Information About Children

The Service is intended for use by adult Carers.

If you are a Carer, you may provide information about Children in your care through the Service. When you do so, you:

warrant that you have lawful authority to provide that information;

consent to our collection and use of that information in accordance with this Privacy Policy; and

acknowledge that you are responsible for the accuracy of that information.

We treat all information about Children with particular care and implement appropriate safeguards to protect this information.

How We Use Your Information

We may use the information we collect to:

provide, maintain, and improve the Service, including personalising your experience;

create and manage your account;

provide support tools and features to assist you in caring for Children;

enable community features and connections with other Carers;

respond to your enquiries and provide customer support;

send you service-related communications, including updates, security alerts, and administrative messages;

analyse usage of the Service to improve functionality and user experience;

develop new features and services;

protect the safety and security of users, including Children;

comply with legal obligations and enforce our terms and policies.

We will not use your Personal Information for direct marketing purposes without your consent.

Artificial Intelligence and Data Processing

The Service may use artificial intelligence, machine learning, or similar technologies (“AI Features”) to:

analyse information you provide and generate suggestions, insights, or recommendations;

personalise your experience with the Service;

identify patterns or trends in information you provide; and

improve the Service and develop new features.

When you use AI Features, the information you provide may be processed by AI systems to generate outputs. You acknowledge that:

AI-generated outputs are provided for informational purposes only and should not be relied upon as professional advice;

we may use aggregated and de-identified data to train and improve our AI systems;

you can contact us if you have questions about how your data is used in connection with AI Features.

Disclosure of Your Information

We may disclose your Personal Information to:

Service providers: third parties who provide services to us, such as hosting, data storage, analytics, payment processing, and customer support, who are bound by confidentiality obligations;

Professional advisors: our legal, accounting, financial, or other professional advisors;

Related entities: our related bodies corporate;

Law enforcement and regulators: government authorities, law enforcement agencies, or other third parties where required by law or to protect our rights or the safety of users;

Business transfers: in connection with any merger, acquisition, or sale of all or part of our business.

We will not sell your Personal Information to third parties.

If you use any community features of the Service, information you share may be visible to other users. Please exercise caution when sharing information in community spaces.

Security

We use a number of security measures to protect the information you provide to us.

We protect your Personal Information by:

using encryption to protect data in transit and at rest;

restricting internal and external access to your Personal Information to authorised personnel;

maintaining our technology systems to prevent unauthorised access; and

securely disposing of Personal Information when it is no longer needed.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your Personal Information for as long as necessary to provide the Service to you, comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or de-identify your Personal Information within a reasonable time, unless we are required to retain it for legal or regulatory purposes.

De-identified or aggregated data that cannot reasonably be used to identify you may be retained indefinitely for analytics and service improvement purposes.

Your Rights

You have the following rights in relation to your Personal Information:

Access: you may request access to the Personal Information we hold about you;

Correction: you may request that we correct any inaccurate or incomplete Personal Information;

Deletion: you may request that we delete your Personal Information, subject to any legal obligations requiring us to retain it;

Data portability: you may request a copy of your Personal Information in a commonly used electronic format;

Withdrawal of consent: where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

We will respond to your request within a reasonable time and in accordance with applicable law.

Cross Border Data Flows

We may disclose your information to third parties who are located outside Australia, including service providers who host data or provide services to us.

Before disclosing Personal Information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.

Complaints

If you have a complaint about how we have handled your Personal Information, please contact us using the details below.

We will investigate your complaint and respond to you within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

GuideNest PTY LTD

Email: admin@guidenest.com.au

Address: 153 Monticello Parkway, Piara Waters WA 6112